Goodbook Privacy Policy

Effective Date of the current Privacy Policy: 20 February, 2020

We completely understand the responsibility of protecting Your privacy. We designed this Privacy Policy to tell You about Goodbook’s practices regarding collection, use, and disclosure of information that You may provide for using Our Services/accessing the Goodbook Platform. By using/ accessing the Goodbook Platform and by providing any information to Us through the Goodbook Platform, You agree to the terms of this Privacy Policy.

These are the Goodbook Privacy Policy (“Privacy Policy”) governing Your use of the Goodbook Platform and its Services. By accessing, using or signing up on the Goodbook Platform or any other Services and features as a user, you are accepting the practices described in this Privacy Policy.

In this Privacy Policy, meanings as ascribed to the terminologies in the “Goodbook Terms of Use for user” shall be applicable.

1. General:

This Privacy Policy covers Goodbook’s treatment of information that Goodbook collects and receives, including information related to Your past use of Goodbook’s Platform. Technology and security policies, rules and other precautions are used to shield your Information from unlawful intruders, unauthorized access, destruction and accidental loss. Our policy is designed to assist You in understanding how We collect, use and safeguard Your Content provided to Us and to assist You in making informed decisions when using Our Goodbook Platform.

2. What Information do we collect?

Our primary goal of collecting Your information is to provide You a safe, efficient, smooth and customized experience. This allows Goodbook to provide Services and features that most likely meet Your needs, and to customize Our Goodbook Platform to make Your experience safer and easier.

When You visit this Goodbook Platform, You may provide us with Your:

  • Personal Information: Name, gender, sex, photograph, mobile number, address, date of birth, geographical location, email id, and content which you knowingly disclose that is collected on an individual basis.
  • Billing Information: Complete name; complete address including city and pin code; contact number and email address; and the GSTIN number (if applicable) to avail any input credit (optional). This Billing information as disclosed by You and collected by Us, where applicable and on being requested by You, will be used to raise the invoice for any Donations made by You.
  • Automatic Information: We store all such information which automatically gets accessible to Us by the virtue of installing Goodbook Platform on Your mobile device or on any other operating systems, as may be notified and added by Us, like location, email-id etc. (app permissions). We receive and store certain types of information whenever You interact with Organization using Goodbook Platform. For example, like many web sites, We use Cookies and We obtain certain types of information when Your Web browser accesses Goodbook Platform or advertisements and other content served by or on behalf of Goodbook Platform. Cookie is a small data file that Our server sends to Your browser when You visit the Goodbook Platform (“Cookies”). The use of cookies helps us to assist Your use of certain aspects of the Goodbook Platform. You can delete cookies at any time or You can set Your browser to reject or disable Cookies. We may use information from cookies for the following purposes:

    • Traffic monitoring;
    • IP address from which You access the Goodbook Platform;
    • type of browser and operating system used to access the Goodbook Platform;
    • date and time of your access to the Goodbook Platform;
    • pages you visit
    • Internet address of the website from which you accessed the site to recognize repeat visitors for statistical / analytical purposes.
  • Stored Information: We store all such data which are shared by You or by a third party on Your behalf either at the time of installation of the Goodbook Platform or at any other later stage on Our Goodbook Platform such as image files, documents etc.
  • Shared Information: Mobile Number, Name, your current location, Your preferred location for making the Donations, Your preferred social cause for making Donations, and any other such details which You may like to share. You can choose not to provide certain information, but then You might not be able to take advantage of many of the features of the Goodbook Platform. We use the information that You provide for such purposes as responding to Your requests and help the Organization communicate to You.
  • Personal Information, Automatic Information, Stored Information and Shared Information shall individually be referred as “Personal Information”, “Automatic Information”, “Stored Information” and “Shared Information” and collectively as “Your Content”.

3. Use of Your Content:

  • We use Your Content for understanding users in such a way as to provide better Services of Goodbook Platform.
  • We use Your Content to customize your experience; detect and protect Us against error, fraud and other criminal activity; enforce our terms and conditions; and as otherwise described to You at the time of collection.
  • We use Your Content to continually improve Our Service offerings; and
  • We may use all Your Content provided by You to customize Your experience at Our Goodbook Platform by providing You with content that We think You might be interested in and to enhance Services continuously for Your better experience of using Our Goodbook Platform.
  • The information shared by you via Goodbook to Organizations is only supposed to be used for that specific purpose and / or communicating back with you to keep you updated. Goodbook prohibits any unrelated solicitations and marketing. Even though there are agreements in place with Organizations not to use the data shared by you to them for any other purposes, it is not possible to give a guarantee of any such use by them since they have access to information and they may permanently store it.

4. Operational Use:

We may share some or all Shared Information with the Organizations. You may update Your Content at any time but for changing certain of Your Content, you may have to approach Our customer care on []. You acknowledge and agree such update is for Your interests and for improving personalization and service efficiency of the Goodbook Platform.

OTP: Goodbook has some functions which generate OTP for following purposes.

  • Login: To validate and authenticate your login an OTP is sent to your registered mobile number at the time of Login. An OTP is also sent to the mobile number selected by you for registering. No financial transaction happens on such OTPs. They are only for purpose of authenticating and validating your registered mobile to enable your LOGIN or SIGN UP by identifying you.

    As industry standard practice, OTP has a resend option which can be used in case of a missed OTP sms, which may happen due to Network Congestion. It only resends or regenerates OTP if you click and select the option.
  • DONATION: Once you have selected an amount to donate towards an Organization or an Activity, you are redirected to our Payment Gateway Partner. They are secured as per Industry Standards. OTP is sent when you enter your financial information (Credit Card, Debit Card, Internet banking etc.) for intent of completing the transaction and making a payment for donation.

    Goodbook does not store your Credit Card, Net Banking or other personal financial login information. The payment gateway may offer you to create an account with them and save financial for future purposes with them. If you choose to do so, that is an independent choice with Goodbook bearing no responsibility towards it. Such information is stored with Payment Gateway and may be available to use when you are using another ecommerce platform which is integrated with them. While our partner payment gateways use Industry Standard Secure practices, Goodbook does not bear any responsibility towards the loss of data stored with them.

5. What types of information are not allowed on Goodbook Platform?

  • Nudity or other sexually suggestive content;
  • Hate speech;
  • We use Your Content to continually improve Our Service offerings; and
  • credible threats or direct attacks on an individual or group;
  • Content that contains self-harm or excessive violence;
  • Fake or impostor profiles;and
  • Spam

6. With whom We may share Your Content?

  • Generally, Goodbook will not disclose personally identifiable information that We collect through Your use of the Goodbook Platform to unaffiliated third parties. We reserve the right, however, to provide such information to Our affiliates, third party contractors, employees, contractors, agents, and designees to the extent necessary to enable them to perform certain Goodbook Platform-related services (e.g., Goodbook Platform hosting, improve Goodbook Platform related services and features, or maintenance services) on Our behalf.
  • We also reserve the right to disclose such information to any third party if We believe that We are required to do so for any or all of the following reasons: (i) by law; (ii) to comply with legal processes or governmental requests; (iii) to prevent, investigate, detect, or prosecute criminal offenses or attacks on the technical integrity of the Goodbook Platform or Our network; and/or (iv) to protect the rights, property, or safety of Goodbook or its employees, the users of the Goodbook Platform, the public, or You.

7. Technical and functional management of the Goodbook Platform:

When You use Our Goodbook Platform, We may also process technical data such as Your IP-address, device ID, and information about the manufacturer, model, and operating system of Your mobile device. We use this data to enable us to deliver the functionalities of the Goodbook Platform, resolve technical difficulties, and provide You with the correct (prevent the transmission of spam, viruses and/or unlawful, defamatory, obscene or otherwise undesirable material or content) and most up to date version of the Goodbook Platform.


We provide all users with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications from Us or Organizations or on behalf of Our partners, and from Us in general, after setting up an account with the Goodbook Platform.

9. Security:

Goodbook takes Your security seriously and We take precautions to keep Your Information secure. We have put in place appropriate physical, electronic and managerial procedures to safeguard the information We collect. However, due to the open communication nature of the internet, We cannot guarantee that communications between You and Kalanos, or information stored on our Goodbook Platform, will be free from unauthorized access by third parties. Any transmission of information by You to our Goodbook Platform is at Your own risk.

10. Legal Disclaimer.

We reserve the right to disclose Your personally identifiable information as required by law and when We believe that disclosure is necessary to protect Our rights and/or to comply with a judicial proceeding, court order or legal process served on Our Goodbook Platform. We may be required to share the aforesaid information with government authorities and agencies for the purposes of verification of identity or for prevention, detection, investigation including cyber incidents, prosecution and punishment of offences. You agree and consent for Goodbook to disclose Your Information, if so required under the applicable law.

11. Grievance Redressal:

If you find any discrepancies or have any grievances in relation to the collection, storage, use, disclosure and transfer of Your Personal Information under this Privacy Policy or other terms and conditions or polices of any Goodbook entity, please contact Us on [].

12. A Special Note about Children:

The Services under the Goodbook Platform is not directed towards children under 18(eighteen), they are not allowed to register with or use the Service or provide personal data. If We discover that We have collected personal information from a child under 18, We will delete that information immediately.

13. Revisions to Privacy Policy:

Goodbook reserves the right to update and revise this Privacy Policy at any time. You can determine if this Privacy Policy has been revised since Your last visit by referring to the “Effective Date of the current Privacy Policy” date at the top of this page. You should therefore review this Privacy Policy regularly to ensure that You are aware of its terms and amendments. Your use of Goodbook Platform constitutes Your acceptance of the terms of the Privacy Policy as amended or revised by Us.

14. Governing Law:

The laws of the India, shall govern this Privacy Policy, regardless of Your location. You hereby expressly consent to exclusive jurisdiction and venue located in, Delhi, India, for all matters or disputes arising out of or relating to these Terms of Use or Your access or use of the Goodbook Platform.


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